Mateo Chavez has worked at DESC for 8 years in various roles from Residential Counselor to Supervisor to Community Engagement Coordinator, and he has served on multiple workgroups and projects that enhance client and employee satisfaction. During his 30-year career in social work and behavioral health, Mateo has excelled as a liaison, manager, and trainer. His expertise as a wellness counselor and lived experience played a pivotal role in establishing DESC's centralized wellness program.

Noah Fay (MPA) is the Senior Director of Housing Programs with Downtown Emergency Service Center (DESC). DESC has long been a national leader in Housing First and Harm Reduction services for vulnerable people experiencing homelessness. Noah has worked in a variety of roles and across programs at DESC, including as manager of the nationally renowned 1811 Eastlake project, as well as other key roles in the shelter, clinical and housing programs. Noah has also served as a trainer and consultant, both for DESC and the Corporation for Supportive Housing, emphasizing the effectiveness of PSH.

Lauren Fay has worked at DESC since 2008 in a variety of roles including mental health outreach, project management of two permanent supportive housing programs, and manager of coordinated entry & housing placement. In her current role as Senior Business Manager, she focuses on strategic priorities that support DESC’s workforce, labor relations, and policy advocacy goals. Lauren holds a BA in Interdisciplinary Arts & Sciences with a Global Studies focus from the University of Washington, Bothell.

Heather McDuff is a Project Coordinator, and a valued member of DESC for over four years. With two decades of lived experience, Heather understands the importance of wellness in both personal and professional life. Her dedication to well-being has enabled her to flourish in challenging environments. Heather is a key member of the Employee Wellness Workgroup at DESC.