123 | Words Matter! Decreasing Stigma Using Mindful & Ethical Communication
Tracks
Workshop
| Tuesday, April 9, 2024 |
| 2:30 PM - 3:30 PM |
| Room 202 |
Session Overview
Stigma and bias can often be found rooted in the language used to communicate about marginalized and disadvantaged clients seeking services. The presence of stigma and bias in electronic health records, emails, texts, and conversations has been shown to create a negative experience for the client. Poorly chosen language can cause care teams to inadvertently adopt non-therapeutic attitudes towards clients that decrease an individual’s desire to pursue healthcare and housing opportunities. This workshop will do a deep dive into how we communicate about clients and how stigma and bias in language can impact the entire healthcare and housing continuum.
Description
Stigma and bias can often be found rooted in the language used to communicate about marginalized and disadvantaged clients seeking services. The presence of stigma and bias in electronic health records, emails, texts, and conversations has been shown to create a negative experience for the client. Poorly chosen language can cause care teams to inadvertently adopt non-therapeutic attitudes towards clients that decrease an individual’s desire to pursue healthcare and housing opportunities. This workshop will do a deep dive into how we communicate about clients and how stigma and bias in language can impact the entire healthcare and housing continuum.
Lisa Grillo
SUD Senior Program Manager
DESC
Presenter
Lisa Grillo is the SUD Senior Program Manager at DESC and has been at the agency since 2011. She is a licensed Substance Use Disorders Professional in WA State and has worked in this field for 28 years. Lisa is a harm reductionist and trains on this subject both at work and in the community. She has presented at HFPC in Los Angeles, Denver and Seattle.
Jeremy Hoog
Psychiatric Rn Supervisor
DESC
Presenter
Jeremy Hoog, RN, BSN, MBE, is the Psychiatric Nursing Supervisor for a low-threshold buprenorphine program at DESC and has been at the agency since 2020. Jeremy’s study in nursing and bioethics, as well as his lived experience with opioid use disorder and alcohol use disorder, all work together to inform his practice. Jeremy is passionate about applying an ethical lens to the treatment of those living with varying mental health and substance use issues.
