229 | Building Capacity and Supporting Front-line Workers in Homelessness Services
Tracks
Workshop
| Wednesday, April 10, 2024 |
| 11:00 AM - 12:00 PM |
| Room 212-214 |
Session Overview
Tenancies won’t be successful without support from front-line workers. It is a challenging job, with special skills in a demanding environment. Traditional education systems do not have programs related to homelessness. In Ottawa, our homelessness service agencies have a central place to receive training and support based on research.
Description
Tenancies won’t be successful without support from front line workers. It is a challenging job, with special skills in a demanding environment. Traditional education systems do not have programs related to homelessness. In Ottawa, our homelessness service agencies have a central place to receive training and support based on research.
Katherine Hale
Program Coordinator
The City Of Ottawa
Presenter
Katherine Hale created the CCB Training program in 2005 after a community consultation with homelessness service agencies in Ottawa. This program has grown from a few programs per year to 150, and includes a catalogue of 204 specialized training programs in four categories: 1. Understanding Client Challenges, 2. Helping Clients - Methods and Skills, 3. Resources, and Information Awareness, 4. Burnout Prevention, Self-Care, and Networking
She has published research, and created a “Think Tank” to develop programs & supports for front line workers. She continues to evaluate and respond to the needs of front-line workers and advocate for their support by building training programs based on their needs with adult education principles.
